# **🐾 Samurai Cat**

## **Store Policies & Frequently Asked Questions**

Last Updated: March 20, 2026

---

# **🏯 About Samurai Cat**

Samurai Cat creates print-on-demand artwork inspired by:

* Japanese aesthetics

* Fantasy themes

* Gothic romance

* Warrior symbolism

* Cats with questionable discipline

All products are made to order.

---

# **📦 Processing & Shipping Policy**

### **Processing Time**

Orders are processed within **2–5 business days**.

Custom items may require **5–7 business days**.

### **Shipping Time (After Production)**

* United States: 3–7 business days

* International: 7–21 business days

Shipping times are estimates and not guarantees.

### **Shipping Delays**

Samurai Cat is not responsible for:

* Carrier delays

* Customs delays

* Weather disruptions

* Acts of fate, chaos, or feline intervention

---

# **🎨 Product Variations**

Because items are made to order:

* Colors may vary slightly due to monitor settings.

* Print placement may vary by 0.5–1 inch.

* Minor size differences may occur.

These are not considered defects.

---

# **🛡️ Limited Warranty Policy**

Samurai Cat offers a limited workmanship warranty on all products.

Coverage

We warrant that your item will be free from manufacturing defects in materials and printing at the time of delivery.

This includes:

* Misprints

* Severe ink smudging

* Incorrect item fulfillment

* Structural defects (e.g., torn seams upon arrival)

Warranty Period

The warranty applies for 14 days from the date of delivery.

What Is Not Covered

This warranty does not cover:

* Normal wear and tear

* Fading due to improper washing

* Damage caused by misuse or alteration

* Size selection errors

* Minor variations described in the Product Variations section

How to Submit a Warranty Claim

To submit a claim:

1. Contact us within 14 days of delivery.

2. Provide clear photos of the issue.

3. Include your order number.

If approved, we will provide either:

* A replacement at no cost, or

* A refund at our discretion

This limited warranty replaces all other implied warranties to the extent permitted by applicable law.

---

# **🔁 Returns & Exchanges**

### **Damaged or Incorrect Items**

If your order arrives damaged or incorrect:

* Contact us within 7 days of delivery.

* Include photos of the issue.

* We will replace or refund at no cost.

### **Size Exchanges**

Because products are printed to order:

* We do not offer size exchanges.

* Please review size charts carefully before purchasing.

### **Buyer’s Remorse**

We do not accept returns for:

* Change of mind

* Ordering the wrong size

* Deciding your cat prefers minimalism

---

# **❓ Frequently Asked Questions**

---

## **1\. Where are your products made?**

Products are fulfilled by our print partners in the United States and internationally, depending on your location.

---

## **2\. Can I request a custom design?**

Yes. Send us a message with your request. Custom pricing may apply.

---

## **3\. Do you offer bulk discounts?**

Bulk orders of 10+ items may qualify for discounts. Contact us before placing your order.

---

## **4\. What if my package is marked delivered but I don’t have it?**

Please:

1. Check with neighbors.

2. Check your local post office.

3. Contact the shipping carrier.

If still unresolved, message us and we will assist.

---

## **5\. Are your prints washable?**

Yes. Apparel should be:

* Machine washed cold

* Turned inside out

* Air dried or tumble dried low

Avoid ironing directly on the design.

---

## **6\. Do you ship internationally?**

Yes. International buyers are responsible for customs fees and taxes.

---

## **7\. Can I cancel my order?**

Orders may be cancelled within 6 hours of purchase. After production begins, cancellation is not possible.

---

## **8\. What payment methods do you accept?**

We accept:

* Credit cards

* PayPal

* Etsy-supported payment methods

---

## **9\. How can I contact Samurai Cat?**

Use Etsy messaging or email:

support@samuraicat.store (prototype email)

---

## **10\. Do you offer limited editions?**

Occasionally. Follow our store for announcements of limited-run designs.

---

# **⚔️ Intellectual Property**

All Samurai Cat designs are original or licensed artwork.

Unauthorized reproduction is prohibited.

---

# **🐱 Code of Honor**

By purchasing from Samurai Cat, you agree to:

* Respect the blade

* Respect the cat

* Measure twice before selecting size

---

# **📜 Policy Updates**

Samurai Cat reserves the right to update these policies at any time.

Major changes will be reflected in the “Last Updated” date above.

