273 lines
4.6 KiB
Markdown
273 lines
4.6 KiB
Markdown
|
# **🐾 Samurai Cat**
|
|||
|
|
|
|||
|
|
## **Store Policies & Frequently Asked Questions**
|
|||
|
|
|
|||
|
|
Last Updated: March 20, 2026
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
# **🏯 About Samurai Cat**
|
|||
|
|
|
|||
|
|
Samurai Cat creates print-on-demand artwork inspired by:
|
|||
|
|
|
|||
|
|
* Japanese aesthetics
|
|||
|
|
|
|||
|
|
* Fantasy themes
|
|||
|
|
|
|||
|
|
* Gothic romance
|
|||
|
|
|
|||
|
|
* Warrior symbolism
|
|||
|
|
|
|||
|
|
* Cats with questionable discipline
|
|||
|
|
|
|||
|
|
All products are made to order.
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
# **📦 Processing & Shipping Policy**
|
|||
|
|
|
|||
|
|
### **Processing Time**
|
|||
|
|
|
|||
|
|
Orders are processed within **2–5 business days**.
|
|||
|
|
|
|||
|
|
Custom items may require **5–7 business days**.
|
|||
|
|
|
|||
|
|
### **Shipping Time (After Production)**
|
|||
|
|
|
|||
|
|
* United States: 3–7 business days
|
|||
|
|
|
|||
|
|
* International: 7–21 business days
|
|||
|
|
|
|||
|
|
Shipping times are estimates and not guarantees.
|
|||
|
|
|
|||
|
|
### **Shipping Delays**
|
|||
|
|
|
|||
|
|
Samurai Cat is not responsible for:
|
|||
|
|
|
|||
|
|
* Carrier delays
|
|||
|
|
|
|||
|
|
* Customs delays
|
|||
|
|
|
|||
|
|
* Weather disruptions
|
|||
|
|
|
|||
|
|
* Acts of fate, chaos, or feline intervention
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
# **🎨 Product Variations**
|
|||
|
|
|
|||
|
|
Because items are made to order:
|
|||
|
|
|
|||
|
|
* Colors may vary slightly due to monitor settings.
|
|||
|
|
|
|||
|
|
* Print placement may vary by 0.5–1 inch.
|
|||
|
|
|
|||
|
|
* Minor size differences may occur.
|
|||
|
|
|
|||
|
|
These are not considered defects.
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
# **🛡️ Limited Warranty Policy**
|
|||
|
|
|
|||
|
|
Samurai Cat offers a limited workmanship warranty on all products.
|
|||
|
|
|
|||
|
|
Coverage
|
|||
|
|
|
|||
|
|
We warrant that your item will be free from manufacturing defects in materials and printing at the time of delivery.
|
|||
|
|
|
|||
|
|
This includes:
|
|||
|
|
|
|||
|
|
* Misprints
|
|||
|
|
|
|||
|
|
* Severe ink smudging
|
|||
|
|
|
|||
|
|
* Incorrect item fulfillment
|
|||
|
|
|
|||
|
|
* Structural defects (e.g., torn seams upon arrival)
|
|||
|
|
|
|||
|
|
Warranty Period
|
|||
|
|
|
|||
|
|
The warranty applies for 14 days from the date of delivery.
|
|||
|
|
|
|||
|
|
What Is Not Covered
|
|||
|
|
|
|||
|
|
This warranty does not cover:
|
|||
|
|
|
|||
|
|
* Normal wear and tear
|
|||
|
|
|
|||
|
|
* Fading due to improper washing
|
|||
|
|
|
|||
|
|
* Damage caused by misuse or alteration
|
|||
|
|
|
|||
|
|
* Size selection errors
|
|||
|
|
|
|||
|
|
* Minor variations described in the Product Variations section
|
|||
|
|
|
|||
|
|
How to Submit a Warranty Claim
|
|||
|
|
|
|||
|
|
To submit a claim:
|
|||
|
|
|
|||
|
|
1. Contact us within 14 days of delivery.
|
|||
|
|
|
|||
|
|
2. Provide clear photos of the issue.
|
|||
|
|
|
|||
|
|
3. Include your order number.
|
|||
|
|
|
|||
|
|
If approved, we will provide either:
|
|||
|
|
|
|||
|
|
* A replacement at no cost, or
|
|||
|
|
|
|||
|
|
* A refund at our discretion
|
|||
|
|
|
|||
|
|
This limited warranty replaces all other implied warranties to the extent permitted by applicable law.
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
# **🔁 Returns & Exchanges**
|
|||
|
|
|
|||
|
|
### **Damaged or Incorrect Items**
|
|||
|
|
|
|||
|
|
If your order arrives damaged or incorrect:
|
|||
|
|
|
|||
|
|
* Contact us within 7 days of delivery.
|
|||
|
|
|
|||
|
|
* Include photos of the issue.
|
|||
|
|
|
|||
|
|
* We will replace or refund at no cost.
|
|||
|
|
|
|||
|
|
### **Size Exchanges**
|
|||
|
|
|
|||
|
|
Because products are printed to order:
|
|||
|
|
|
|||
|
|
* We do not offer size exchanges.
|
|||
|
|
|
|||
|
|
* Please review size charts carefully before purchasing.
|
|||
|
|
|
|||
|
|
### **Buyer’s Remorse**
|
|||
|
|
|
|||
|
|
We do not accept returns for:
|
|||
|
|
|
|||
|
|
* Change of mind
|
|||
|
|
|
|||
|
|
* Ordering the wrong size
|
|||
|
|
|
|||
|
|
* Deciding your cat prefers minimalism
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
# **❓ Frequently Asked Questions**
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
## **1\. Where are your products made?**
|
|||
|
|
|
|||
|
|
Products are fulfilled by our print partners in the United States and internationally, depending on your location.
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
## **2\. Can I request a custom design?**
|
|||
|
|
|
|||
|
|
Yes. Send us a message with your request. Custom pricing may apply.
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
## **3\. Do you offer bulk discounts?**
|
|||
|
|
|
|||
|
|
Bulk orders of 10+ items may qualify for discounts. Contact us before placing your order.
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
## **4\. What if my package is marked delivered but I don’t have it?**
|
|||
|
|
|
|||
|
|
Please:
|
|||
|
|
|
|||
|
|
1. Check with neighbors.
|
|||
|
|
|
|||
|
|
2. Check your local post office.
|
|||
|
|
|
|||
|
|
3. Contact the shipping carrier.
|
|||
|
|
|
|||
|
|
If still unresolved, message us and we will assist.
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
## **5\. Are your prints washable?**
|
|||
|
|
|
|||
|
|
Yes. Apparel should be:
|
|||
|
|
|
|||
|
|
* Machine washed cold
|
|||
|
|
|
|||
|
|
* Turned inside out
|
|||
|
|
|
|||
|
|
* Air dried or tumble dried low
|
|||
|
|
|
|||
|
|
Avoid ironing directly on the design.
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
## **6\. Do you ship internationally?**
|
|||
|
|
|
|||
|
|
Yes. International buyers are responsible for customs fees and taxes.
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
## **7\. Can I cancel my order?**
|
|||
|
|
|
|||
|
|
Orders may be cancelled within 6 hours of purchase. After production begins, cancellation is not possible.
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
## **8\. What payment methods do you accept?**
|
|||
|
|
|
|||
|
|
We accept:
|
|||
|
|
|
|||
|
|
* Credit cards
|
|||
|
|
|
|||
|
|
* PayPal
|
|||
|
|
|
|||
|
|
* Etsy-supported payment methods
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
## **9\. How can I contact Samurai Cat?**
|
|||
|
|
|
|||
|
|
Use Etsy messaging or email:
|
|||
|
|
|
|||
|
|
support@samuraicat.store (prototype email)
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
## **10\. Do you offer limited editions?**
|
|||
|
|
|
|||
|
|
Occasionally. Follow our store for announcements of limited-run designs.
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
# **⚔️ Intellectual Property**
|
|||
|
|
|
|||
|
|
All Samurai Cat designs are original or licensed artwork.
|
|||
|
|
|
|||
|
|
Unauthorized reproduction is prohibited.
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
# **🐱 Code of Honor**
|
|||
|
|
|
|||
|
|
By purchasing from Samurai Cat, you agree to:
|
|||
|
|
|
|||
|
|
* Respect the blade
|
|||
|
|
|
|||
|
|
* Respect the cat
|
|||
|
|
|
|||
|
|
* Measure twice before selecting size
|
|||
|
|
|
|||
|
|
---
|
|||
|
|
|
|||
|
|
# **📜 Policy Updates**
|
|||
|
|
|
|||
|
|
Samurai Cat reserves the right to update these policies at any time.
|
|||
|
|
|
|||
|
|
Major changes will be reflected in the “Last Updated” date above.
|
|||
|
|
|