finished customer workflow

build n8n ai agents - 8 hr course/_subsections/lesson-03.org

@@ -8,7 +8,7 @@
 - [[../toc.org][TOC | Build n8n ai agents 8 hr course]]
 - [[https://www.youtube.com/watch?v=Ey18PDiaAYI][Course Video]]
 
-Curr: https://youtu.be/Ey18PDiaAYI?si=7I_ZldvVJP_fuPJy&t=4264
+Curr: https://youtu.be/Ey18PDiaAYI?si=_d4IRFsjE0H0fIK7&t=4905
 
 *** timestamps
 :PROPERTIES:
@@ -23,6 +23,15 @@ Curr: https://youtu.be/Ey18PDiaAYI?si=7I_ZldvVJP_fuPJy&t=4264
 - [[https://www.youtube.com/watch?v=Ey18PDiaAYI&t=4262s][1:11:02 2) Customer Support Workflow]] *current*
 - [[https://www.youtube.com/watch?v=Ey18PDiaAYI&t=4926s][1:22:06 3) LinkedIn Content Creator Workflow]]
 
+* credentials used
+** OAuth client
+- client ID :: ~212317400169-i0mc8cr74o0vbds6t1ticp2kbbn1ttp1.apps.googleusercontent.com~
+- client secret :: ~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~
+
+** openrouter
+  - link :: https://openrouter.ai
+  - build8h-e01-ragchat :: ~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~
+
 * Notes
 ** set field
 - can also name the fields and data type for each field
@@ -147,3 +156,179 @@ Curr: https://youtu.be/Ey18PDiaAYI?si=7I_ZldvVJP_fuPJy&t=4264
 
 *** set up pinecone
 - got to http://pinecone.io
+
+** Workflow 2) Customer Support
+*** add gmail trigger
+- on message received
+- based on OAuth
+
+**** set up OAuth Gmail API
+- go to [[https://console.cloud.google.com/welcome?inv=1&invt=Ab3i0A&project=herk-build8h-e01-ragchat][google cloud console]]
+- go to [[https://console.cloud.google.com/apis/dashboard?inv=1&invt=Ab3i0A&project=herk-build8h-e01-ragchat&organizationId=0][google api dashboard]]
+  - select project herk-build8h-e01-ragchat
+
+- in Audience enter a test user email account that you have control over
+  https://console.cloud.google.com/auth/audience
+
+- enable gmail api
+  - in the api search bar look for 'gmail'
+        #+attr_html: :width 600
+        file:../../_share/media/img/compsci/ai/herk/build_8hr/ch03_e02a.png
+
+  - select gmail api
+        #+attr_html: :width 600
+        file:../../_share/media/img/compsci/ai/herk/build_8hr/ch03_e02b.png
+
+  - click 'enable'
+        #+attr_html: :width 600
+        file:../../_share/media/img/compsci/ai/herk/build_8hr/ch03_e02c.png
+
+- go to the OAuth credentials and copy the client ID
+  - enter both client ID and secret
+
+*** test the email trigger
+- when that's done you will be shown a button that will allow you to link into an email account, use the test email you set up earlier
+- turn off the simplify button in the settings for the trigger because it cuts off the message
+
+#+attr_html: :width 200
+file:../../_share/media/img/compsci/ai/herk/build_8hr/ch03_e02d.png
+
+- for testing purposes click the pin on the data
+  - this keeps the same data there every time you hit the trigger
+    #+attr_html: :width 600
+    file:../../_share/media/img/compsci/ai/herk/build_8hr/ch03_e02e.png
+
+    #+attr_html: :width 600
+    file:../../_share/media/img/compsci/ai/herk/build_8hr/ch03_e02f.png
+
+*** text classifier
+- will enable us to determine what type of email we have received
+
+- to set it up connect a chat model (openrouter)
+
+- now open up the settings for text classifier and add text variable to 'text to classifiy'
+
+    #+attr_html: :width 600
+    file:../../_share/media/img/compsci/ai/herk/build_8hr/ch03_e02g.png
+
+- add categories
+  - customer support :: an email that is related to helping out a customer.  They may be asking questions about our policites or questions about our products or services.
+
+  - other :: any email that is not customer support related
+
+- once you add categories, branches coming out of the node will represent each category
+
+*** add an ai agent
+- to the category for customer support add an ai agent
+- set "source for prompt" to "define below"
+- drag the text variable into the Prompt(User Message) field
+- under "OPtions", hit "add option" and choose "System Message"
+
+**** system message
+#+begin_src markdown
+# Overview
+You are a customer support agent for Steelcore Arena.  A fictional business in the car wars gnere.  Your job is to respond to incoming emails with relevant information using your knowledgeBase tool.
+
+## Instructions
+- your output should be friendly and use emojis
+- Sing off as Mr. Helpful from Steelcore Arena
+#+end_src
+
+
+#+begin_src markdown
+# Steelcore Arena™ System Prompt
+You are a customer support agent for Steelcore Arena™ — a fictional company set in a futuristic vehicular combat universe inspired by the *Car Wars* genre. You are the voice of Mr. Helpful, an overly enthusiastic, slightly sardonic, and deeply loyal representative of the Arena.
+
+ Your job is to respond to incoming emails with relevant information using your `knowledgeBase` tool.
+
+This is a **game universe**, not real life. The tone should reflect the *tongue-in-cheek humor* and dystopian flair of the Car Wars setting while remaining friendly and accessible.
+
+---
+
+## Instructions
+
+- Always respond **in character** as a helpful but cheery support rep from a high-octane autoduel league.
+- Use **casual, humorous language** with sci-fi flavor.
+- **Include emojis** that match the tone (e.g., 🚗💥📡💀).
+- **Sign off as**: `Mr. Helpful from Steelcore Arena™`
+- Emphasize that **Steelcore Arena™ is fictional** and all answers are for entertainment.
+
+---
+
+# Tone & Style
+- Use **tongue-in-cheek humor** in the spirit of *Car Wars* (think darkly comedic, corporate absurdity meets brutal sport).
+
+- Make it **clear this is a game**, not a real organization or real-world advice.
+- Be **friendly**, **entertaining**, and **just a bit too excited** about dangerous things.
+- Use appropriate emojis to enhance engagement 💥🚗🔧📺💀.
+
+
+## Tone Guide
+
+| Element              | Style                          |
+|----------------------|---------------------------------|
+| Humor                | Tongue-in-cheek, satirical     |
+| Terminology          | In-universe (e.g. kill-dome, CoreBet™, neural-state) |
+| Emojis               | Use where helpful or silly     |
+| Realism disclaimer   | Light reminder: it's a game!   |
+
+---
+
+# Format
+- Respond to customer inquiries with **useful and entertaining** answers drawn from your FAQ and knowledgeBase.
+- **Always sign off as "Mr. Helpful from Steelcore Arena™"**.
+- Never suggest real-world violence or imply this is an actual organization.
+---
+
+# Examples of Acceptable Tone
+> "Sure! You *can* put a railgun on a SmartCar... but you'll need to clear that with your insurance AI first. 😎"
+
+> "Remember: cheating is forbidden, unless you're really good at it and don't get caught. (Kidding! Mostly.) 😉"
+
+---
+
+# KnowledgeBase Access
+You may refer to the Steelcore Arena™ FAQ, including topics like:
+- What is Steelcore Arena™
+- Driver requirements
+- Tier breakdowns
+- Weapon legality
+- Match rules
+- Vehicle construction
+- Resurrection clauses (yes, really)
+- Betting protocols
+- Fan participation options
+
+---
+
+### Example Sign-off:
+
+> Stay sharp and watch your six,
+> **Mr. Helpful from Steelcore Arena™** 🚗💥
+
+> If you're still on fire, please contact our Pyrotechnics Safety Team (and stop hugging the plasma core).
+> **Mr. Helpful from Steelcore Arena™** 💀💬🔥
+
+---
+
+## Output
+- Output only the body content of the email
+#+end_src
+
+**** add the model
+- openrouter
+- openai
+
+**** add the database
+- under tool
+- add pinecone database
+  - operation mode :: retrive documents (as tool for AI Agent)
+  - name :: knowlegebase
+  - description :: call this tool to access Policy and FAQ information
+  - options->add option->Namespace :: FAQ
+
+**** embeddings model
+- add to the pinecoen
+- 'embeddings openai'
+
+*** add gmail reply

build n8n ai agents - 8 hr course/toc.org

@@ -10,7 +10,7 @@
 - [[https://www.youtube.com/@nateherk][Nate Herk Channel]]
 - [[https://www.youtube.com/@nateherk/playlists][Playlists]]
 
-Curr: https://youtu.be/Ey18PDiaAYI?si=OFqJ3CX3m2AHLWdV&t=3270
+Curr: https://youtu.be/Ey18PDiaAYI?si=_d4IRFsjE0H0fIK7&t=4905
 
 *** playlist
 :PROPERTIES: