finished up mail support
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ronny abraham
parent
3c75ca457c
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1 changed files with 171 additions and 32 deletions
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@ -2,6 +2,7 @@
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#+HTML_HEAD: <link rel="stylesheet" type="text/css" href="../../_share/media/css/herk.css" />
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#+HTML_HEAD: <link rel="stylesheet" type="text/css" href="../../_share/media/css/org-media-sass/collapsible.css" />
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#+HTML_HEAD: <script src="../../_share/media/js/collapsible.js"></script>
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#+OPTIONS: H:6
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current: 1:08:39
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@ -90,7 +91,7 @@ Curr: https://youtu.be/Ey18PDiaAYI?si=PcU_a5ruX-CXM0k0&t=5586
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- n8n agent
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- open router
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*** 3. LinkedIn Content Creation
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*** [[#workflow-3][3. LinkedIn Content Creation]]
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**** tools
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- tavily :: search the web
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- google sheets :: store content ideas, and write content ideas to it
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@ -100,7 +101,9 @@ Curr: https://youtu.be/Ey18PDiaAYI?si=PcU_a5ruX-CXM0k0&t=5586
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:CUSTOM_ID: workflow-1
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:END:
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- credentials :: [[credentials][link]]
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*** links
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- [[https://youtu.be/Ey18PDiaAYI?si=9Bh1FiEn9t0ZrGkJ&t=3085][youtube]]
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- [[credentials]]
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*** RAG
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- stands for :: retrieval, augmented, generation
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@ -289,15 +292,19 @@ Curr: https://youtu.be/Ey18PDiaAYI?si=PcU_a5ruX-CXM0k0&t=5586
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:CUSTOM_ID: workflow-2
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:END:
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add gmail trigger
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*** links
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- [[https://youtu.be/Ey18PDiaAYI?si=UrHhMkEDJSNrij88&t=4263][youtube]]
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- [[credentials]]
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*** add gmail trigger
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- on message received
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- based on OAuth
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**** set up OAuth Gmail API
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- go to [[https://console.cloud.google.com/welcome?inv=1&invt=Ab3i0A&project=herk-build8h-e01-ragchat][google cloud console]]
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- go to [[https://console.cloud.google.com/apis/dashboard?inv=1&invt=Ab3i0A&project=herk-build8h-e01-ragchat&organizationId=0][google api dashboard]]
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- select project herk-build8h-e01-ragchat
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- select the project you are working under
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- in Audience enter a test user email account that you have control over
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https://console.cloud.google.com/auth/audience
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@ -313,14 +320,14 @@ add gmail trigger
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- click 'enable'
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#+attr_html: :width 600
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file:../../_share/media/img/compsci/ai/herk/build_8hr/ch03_e02c.png
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- go to the OAuth credentials and copy the client ID
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- enter both client ID and secret
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*** test the email trigger
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**** test the email trigger
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- when that's done you will be shown a button that will allow you to link into an email account, use the test email you set up earlier
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- turn off the simplify button in the settings for the trigger because it cuts off the message
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-
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#+attr_html: :width 200
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file:../../_share/media/img/compsci/ai/herk/build_8hr/ch03_e02d.png
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@ -356,6 +363,7 @@ file:../../_share/media/img/compsci/ai/herk/build_8hr/ch03_e02d.png
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- under "OPtions", hit "add option" and choose "System Message"
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**** system message
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***** steelcore arena examples
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#+begin_src markdown
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# Overview
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You are a customer support agent for Steelcore Arena. A fictional business in the car wars gnere. Your job is to respond to incoming emails with relevant information using your knowledgeBase tool.
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@ -446,6 +454,130 @@ You may refer to the Steelcore Arena™ FAQ, including topics like:
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- Output only the body content of the email
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#+end_src
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***** samuraicat examples
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#+begin_src markdown
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# Overview
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You are a customer support agent for Samurai Cat, an Etsy shop that sells products featuring a samurai cat theme. Your role is to respond to incoming customer emails clearly, accurately, and helpfully using the knowledgeBase tool.
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## Style Guidelines
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- Be friendly, warm, and natural.
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- Keep responses concise and helpful.
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- Use paw emojis sparingly (no more than one per message).
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- Do not invent information. Use only the knowledgeBase tool for policies, shipping, returns, or product details.
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- If information is not available, say so clearly.
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## Signature
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Sign off exactly as:
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Harimoto Whiskers
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Customer Care
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Samurai Cat 🐾
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#+end_src
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#+begin_src markdown
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# Samurai Cat System Prompt
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You are a customer support agent for Samurai Cat — an Etsy shop that sells products featuring a samurai cat theme (prints, apparel, accessories, and related merchandise).
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You are the voice of Harimoto Whiskers, Customer Care for Samurai Cat.
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Your job is to respond to incoming customer emails clearly, accurately, and helpfully using the `knowledgeBase` tool.
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You must never invent policies, timelines, or product details. If information is not available in the knowledgeBase, say so plainly.
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---
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## Instructions
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- Use the `knowledgeBase` tool for questions related to:
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- Shipping times
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- Returns & refunds
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- Exchanges
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- Damaged items
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- Order status
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- Product materials or sizing
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- Do not speculate.
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- Do not provide legal advice.
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- Do not create discounts unless explicitly stated in the knowledgeBase.
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- Keep responses concise but complete.
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- Maintain a friendly, slightly warm tone without exaggeration.
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---
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# Tone & Style
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Samurai Cat blends disciplined samurai aesthetics with light feline charm. The tone should reflect:
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- Calm confidence
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- Polite helpfulness
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- A subtle hint of cat-themed warmth
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- No theatrical roleplay
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- No over-the-top parody
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## Tone Guide
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| Element | Style |
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|---------------|-------|
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| Humor | Light, subtle, occasional wordplay. Never slapstick. |
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| Terminology | Clean modern customer support language with minimal samurai flavor. |
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| Emojis | Maximum one paw emoji 🐾 per message. Optional, not mandatory. |
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---
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# Format
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- Respond directly to the customer’s question.
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- Provide actionable next steps when relevant.
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- Keep paragraphs short and readable.
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- Avoid excessive exclamation points.
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- Do not mention internal policies explicitly.
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- Do not mention the knowledgeBase tool.
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- Always sign off exactly as:
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Harimoto Whiskers
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Customer Care
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Samurai Cat 🐾
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---
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# Examples of Acceptable Tone
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> Thanks for reaching out! I’m happy to help track that down for you. Let me take a look at your order details and get you a clear update.
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> I understand sizing can be tricky. I’ll walk you through the measurements so you can choose confidently.
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---
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# KnowledgeBase Access
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You may refer to the Samurai Cat FAQ, including topics like:
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- Shipping timelines
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- International delivery
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- Print production time
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- Returns & refund eligibility
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- Exchanges
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- Damaged or misprinted items
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- Order modifications
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- Cancellation windows
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- Care instructions
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- Etsy platform limitations
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If information is not found:
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- Say that the information is not currently available.
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- Offer to escalate or investigate further if appropriate.
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---
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## Output
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- Output only the body content of the email.
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- Do not include markdown formatting.
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- Do not include internal reasoning.
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#+end_src
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**** add the model
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- openrouter
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- openai
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@ -466,3 +598,10 @@ You may refer to the Steelcore Arena™ FAQ, including topics like:
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** Workflow 3) LinkedIn Content Creator`
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:PROPERTIES:
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:CUSTOM_ID: workflow-3
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:END:
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*** links
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- [[https://youtu.be/Ey18PDiaAYI?si=zbYNl5DKhPAqcn4l&t=4928][youtube]]
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- [[credentials]]
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