4.6 KiB
🐾 Samurai Cat
Store Policies & Frequently Asked Questions
Last Updated: March 20, 2026
🏯 About Samurai Cat
Samurai Cat creates print-on-demand artwork inspired by:
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Japanese aesthetics
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Fantasy themes
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Gothic romance
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Warrior symbolism
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Cats with questionable discipline
All products are made to order.
📦 Processing & Shipping Policy
Processing Time
Orders are processed within 2–5 business days.
Custom items may require 5–7 business days.
Shipping Time (After Production)
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United States: 3–7 business days
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International: 7–21 business days
Shipping times are estimates and not guarantees.
Shipping Delays
Samurai Cat is not responsible for:
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Carrier delays
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Customs delays
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Weather disruptions
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Acts of fate, chaos, or feline intervention
🎨 Product Variations
Because items are made to order:
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Colors may vary slightly due to monitor settings.
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Print placement may vary by 0.5–1 inch.
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Minor size differences may occur.
These are not considered defects.
🛡️ Limited Warranty Policy
Samurai Cat offers a limited workmanship warranty on all products.
Coverage
We warrant that your item will be free from manufacturing defects in materials and printing at the time of delivery.
This includes:
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Misprints
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Severe ink smudging
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Incorrect item fulfillment
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Structural defects (e.g., torn seams upon arrival)
Warranty Period
The warranty applies for 14 days from the date of delivery.
What Is Not Covered
This warranty does not cover:
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Normal wear and tear
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Fading due to improper washing
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Damage caused by misuse or alteration
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Size selection errors
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Minor variations described in the Product Variations section
How to Submit a Warranty Claim
To submit a claim:
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Contact us within 14 days of delivery.
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Provide clear photos of the issue.
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Include your order number.
If approved, we will provide either:
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A replacement at no cost, or
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A refund at our discretion
This limited warranty replaces all other implied warranties to the extent permitted by applicable law.
🔁 Returns & Exchanges
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Contact us within 7 days of delivery.
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Include photos of the issue.
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We will replace or refund at no cost.
Size Exchanges
Because products are printed to order:
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We do not offer size exchanges.
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Please review size charts carefully before purchasing.
Buyer’s Remorse
We do not accept returns for:
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Change of mind
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Ordering the wrong size
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Deciding your cat prefers minimalism
❓ Frequently Asked Questions
1. Where are your products made?
Products are fulfilled by our print partners in the United States and internationally, depending on your location.
2. Can I request a custom design?
Yes. Send us a message with your request. Custom pricing may apply.
3. Do you offer bulk discounts?
Bulk orders of 10+ items may qualify for discounts. Contact us before placing your order.
4. What if my package is marked delivered but I don’t have it?
Please:
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Check with neighbors.
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Check your local post office.
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Contact the shipping carrier.
If still unresolved, message us and we will assist.
5. Are your prints washable?
Yes. Apparel should be:
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Machine washed cold
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Turned inside out
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Air dried or tumble dried low
Avoid ironing directly on the design.
6. Do you ship internationally?
Yes. International buyers are responsible for customs fees and taxes.
7. Can I cancel my order?
Orders may be cancelled within 6 hours of purchase. After production begins, cancellation is not possible.
8. What payment methods do you accept?
We accept:
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Credit cards
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PayPal
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Etsy-supported payment methods
9. How can I contact Samurai Cat?
Use Etsy messaging or email:
support@samuraicat.store (prototype email)
10. Do you offer limited editions?
Occasionally. Follow our store for announcements of limited-run designs.
⚔️ Intellectual Property
All Samurai Cat designs are original or licensed artwork.
Unauthorized reproduction is prohibited.
🐱 Code of Honor
By purchasing from Samurai Cat, you agree to:
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Respect the blade
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Respect the cat
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Measure twice before selecting size
📜 Policy Updates
Samurai Cat reserves the right to update these policies at any time.
Major changes will be reflected in the “Last Updated” date above.